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Conflict Resolution - Dealing with Difficult People

Course Code - BSSS05

Prices from £200.00

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Course Summary

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cant deal with the difficult people in their lives.

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.


Course Prerequisites

No previous experience is required.

Key Benefits

Recognise how your own attitudes and actions impact on others

Find new and effective techniques for managing negative emotions

Develop coping strategies for dealing with difficult people and difficult situations

Identify those times when you have the right to walk away from a difficult situation

Learn some techniques for managing and dealing with anger

Who Should Attend?

This Conflict Management course is designed for professionals who want to thrive in their profession. This Conflict management course covers all the essential skills and knowledge needed to become specialised in this sector and to be confident in dealing with difficult people or difficult situations.

Course Certification

GTG Certificate

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