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Conflict Resolution - Dealing with Difficult People

Course Code - BSSS05

Prices from £200.00

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Course Summary

Conflict is a natural part of any workplace, but knowing how to manage it effectively is crucial for maintaining a positive and productive environment. Our Conflict Resolution – Dealing with Difficult People training session provides practical tools and techniques to help you navigate and resolve conflicts professionally and constructively.

Course Objectives

By the end of this training session, participants will be able to:

  • Recognise the common causes of conflict.
  • Be familiar with strategies to prevent conflict.
  • Demonstrate ways to deal with conflict effectively.


Course Prerequisites

No previous experience is required.


Key Benefits

  • Gain a deeper understanding of conflict dynamics.
  • Develop proactive strategies to prevent conflicts before they arise.
  • Learn practical techniques to handle difficult conversations.
  • Improve communication skills to foster positive working relationships.
  • Build confidence in managing workplace disagreements professionally.
  • Enhance problem-solving skills to achieve win-win outcomes.


Who Should Attend?

This course is designed for professionals at all levels who want to develop their conflict resolution skills, enhance workplace relationships, and improve their ability to handle difficult situations with confidence.


Course Certification

GTG Certificate

Frequently asked questions

Conflict resolution involves addressing disputes or disagreements in a way that leads to a positive outcome. It is important because unresolved conflicts can negatively impact morale, productivity and workplace relationships. 

Yes, this training will provide you with strategies and techniques to handle difficult interactions professionally, whether with colleagues, customers or clients. 

This course is designed to help you develop confidence in managing conflict by using techniques that promote understanding and collaboration rather than confrontation. 

Absolutely. Managers and team leaders frequently deal with workplace conflicts, and this training will equip them with the tools to address and resolve conflicts effectively. 

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