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Course Summary
Participants learn how to take steps to reduce personal risks and to improve their approach to de-escalating customer aggression. After completing the course, participants feel more in control, safe and confident in dealing with working alone and managing aggression. This course forms a major building block in the ‘Duty of Care’ employers should practice to ensure staff stay safe.
Course Prerequisites
No previous experience is required.
Additional Information
Key Benefits
The course can be tailored to your organisation. Key content includes:
- Introduction to working alone
- Assessing vulnerability
- Responding to conflict
- Managing aggressive situations
- Safety protocols for lone working
- Putting policies and procedures into practice
Who Should Attend?
All employees who have to work alone, particularly those who have to visit customers or service users in their own home. The course is ideal for those who are experienced or new to working alone.
Course Certification
GTG Certificate
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If you'd like more information about any of our courses, please contact our customer support team.
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